01
How do I return an unwanted item?
Get an RMA Number
To return an unwanted item you will need to be issued with a return merchandise authorisation (RMA) number.
Simply complete a RMA Form Below and we will get back to you with the details.
If you are unsure if the product is faulty, we encourage you to contact us on 01333 301035 to proceed.
Please do not return a product without first seeking an RMA number.
Returns can be done in person by bringing the item(s) to our store
02
30 DAYS/ACCEPTANCE PERIOD
You are entitled to reject goods if they are faulty (do not match the description, are not of satisfactory quality, or are not fit for purpose). You have up to 30 days to check the goods and contact us if there is a fault. You can decide to claim a full refund (including shipping cost) or request a repair/replacement of the faulty product.
If you are returning for a refund, please include all packaging, cables, manuals, drivers and protective bags. Accessories and promotional items are part of the order and must be returned to ensure the full price of the product is refunded. Free game codes should be unused and still hidden.
03
AFTER 30 DAYS/WARRANTY PERIOD
Sometimes goods may become faulty after the acceptance period has expired but within the warranty period. Depending on the product, you will receive either a replacement or your product will be repaired.
Reducing the time you are without a working product is important. You can often save time and money by handling the return directly with the manufacturer. We will advise you of this option when appropriate. Please check service availability and contact details by the manufacturer.
If a direct service is not available or you would prefer us to handle your return, then we encourage you to contact us. We will send your goods for repair or replacement to the manufacturer under warranty.
Turnaround times vary between manufacturer and product type.
Goods returned for repair or replacement should be sent without any accessories as we cannot guarantee that they will remain present with the original item throughout the whole return procedure.